TuVox/West Corporation

About:

TuVox provides speech application solutions and contact center solutions for inbound and outbound calls.

Website: http://www.tuvox.com

Top Investors: Foundation Capital, Norwest Venture Partners, Glynn Capital Management, Granite Ventures, Adobe Ventures

Description:

TuVox, Inc. provides speech application solutions and contact center solutions for inbound and outbound calls. Its applications and solutions handle various call types, including natural language call routing, customer support triage and product support with knowledge voice, solutions that integrate with live agents, contact center solutions supporting multiple centers, and outbound notification solutions. The company offers on demand hosting services; managed services, such as turnkey application support, monitoring, grammar tuning, VUI tuning, content updates, project management, quality assurance, and live call transcription; and design center services. It also provides development and CTI integration, customer support and maintenance, and training services. In addition, the company offers TuVox On Premise, which provides ongoing turnkey application support; and TuVox On Demand Portal, which provides access to control applications and make applications changes. It serves telecommunications, financial services, healthcare, high technology, and retail industries, as well as enterprises in media and publishing, travel, and energy sectors.