SupportLogic

About:

SupportLogic helps companies improve their customer support experience using generative and predictive AI to maximize revenue retention.

Website: https://www.supportlogic.com

Twitter/X: SupportLogicInc

Top Investors: Sierra Ventures, General Catalyst, WestBridge Capital, Sorenson Ventures, Bogomil Balkansky

Description:

SupportLogic is the leader in support experience (SX) management and post-sales CX observability. The SupportLogic SX platform enables companies to proactively understand and act on the voice of the customer, protect customer relationships and retain revenue. Using predictive and generative AI, SupportLogic extracts and analyzes customer sentiment signals from both structured and unstructured data and provides recommendations, content and collaborative workflows. SupportLogic is helping global enterprises like Salesforce, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience. To learn more, visit supportlogic.com.