Medallia Digital Experience Analytics

About:

Medallia is a real-time intelligence platform that enables businesses to measure and improve online customer experiences.

Website: https://www.decibel.com

Twitter/X: Decibelinsight

Top Investors: Molten Ventures, Eight Roads Ventures, Perwyn, Upscale, Sigma Prime Ventures

Description:

Decibel reveals exactly how users behave on websites and apps, making it easy for enterprise businesses to quantify and improve the customer experience at every digital touchpoint. Decibel is powered by machine learning, their award-winning technology processes hundreds of revolutionary behavioral metrics – from mouse movements and device rotations, to pop-ups and errors – capturing an accurate picture of every user’s on-page experience. The world’s largest brands – including Lego, General Motors, British Airways, and AllState Insurance – use Decibel to pinpoint opportunities to improve the customer experience and collaborate across their organizations to put the customer first.